Howdy partner! At Wild West Chic, we want you to be completely satisfied with your western wear purchases. If something isn’t quite right with your order, we’re here to help make it right – just like a trusty steed helps a cowboy get back on track.
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of receiving your order. All items must be:
- Unworn and unused
- In original packaging with all tags attached
- In resalable condition (free of stains, odors, or damage)
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Hats (to protect against potential hair product transfer)
- Jewelry (due to intimate wear nature)
- Footwear that shows signs of wear (including Booties, Casual Shoes, and Cowgirl Boots)
Final sale items will be clearly marked as non-returnable at time of purchase.
How To Return or Exchange
Follow these simple steps to initiate your return or exchange:
Step 1: Submit Your Request
Email our customer service posse at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the information we need to help you quickly.
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Wild West Chic Team,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [Product Name, Size, Color]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]/Store Credit]
Please provide return instructions at your earliest convenience.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 2: Wait for Approval
Our team will review your request within 1-2 business days and email you with:
- Return authorization (if approved)
- Return shipping instructions
- Any additional information needed
Step 3: Ship Your Return
Once approved, package your items securely and include:
- The original packing slip or order confirmation
- A note with your order number and return reason
Ship to:
Wild West Chic Returns
3029 Boone Crockett Lane
Portland, US 97209
Important: We recommend using a trackable shipping method as you are responsible for the return shipment until it reaches our warehouse.
Refund Information
Once we receive and inspect your return:
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (credit card/PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
For exchanges, we’ll ship your new item once we receive your return. If the exchange item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.
International Returns
For our global customers (excluding select Asian countries and remote territories):
- You are responsible for return shipping costs and any customs fees
- Refunds will be issued in USD – currency conversion is handled by your bank
- Please mark the package as “Returned Goods” to avoid additional customs charges
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs.
Need Help?
Our customer service team rides hard to help with any questions about returns or exchanges. Reach us at:
Email: [email protected]
Mail: Wild West Chic, 3029 Boone Crockett Lane, Portland, US 97209
We typically respond within 1 business day – faster than a mustang at full gallop!
Happy trails and happy shopping from the Wild West Chic team!